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5 Things You Need to Know Before Choosing a Bank Workflow Solution
...management, and the increasing demand to deliver an omnichannel customer experience. There’s a lot of variables the members of your executive board and other stakeholders in choosing a quality workflow...
The 3 Key Concepts of Lean Process Improvement
...“lean.” We define lean thinking as a system focused on eliminating waste through achieving quality, speed, and customer alignment. Toyota was the original developer of this concept in the manufacturing...
Weekly Roundup: Top Tech Articles from Week of 11/4
Another week down! This week, we explored digital transformation in the higher education space and using artificial intelligence to improve workflows and customer experience. Read on to learn more in...
5 Ways to Save Time with Business Process Management
...the perks of BPM’s ability to deliver on specific benefits such as agility while making a positive impact on customer service and customer-focused decision making. Written by Katherine Manning...
Risk & Compliance
ProcessMaker is built to ensure your financial institution stays compliant to regulations. With improved visibility, control and data security, your bank can handle multiple complex customer relationships. This leads to...
Streamline banking processes
...tasks and paperwork, digitize your bank, and provide an optimal customer experience in the process. ProcessMaker integrates modern apps together with legacy systems to remove information silos in organizations. By...
Weekly Roundup: Top Tech Articles from Week of 1/6/20
...What to Consider When Designing Banking Workflows For Customer Experience Improving the customer experience (CX) is the number one top priority for big banks today. There are multiple things...
How Financial Services Organizations Can Overcome Compliance Fatigue
...bodies, each with their own rules. In Europe, financial organizations had to quickly deal with the General Data Protection Regulation (GDPR). Then two more regulations came along, the Strong Customer...
How Chatbots Are Revolutionizing Higher Education
...truly become a daunting task for any human to filter the massive amounts of data. Yet, most higher education institutions are also in the business of customer service and it...
What Digital Transformation Means for Higher Education
...custom notifications When combined, the benefits of digital transformation enable universities to operate efficiently and at scale, reducing operation costs in the process. Better customer experience Improving the customer experience...
What is an iBPMS Intelligent Business Process Management System?
...efficiencies and address the evolving business needs of the target customer. Many organizations are now realizing that inducing better customer and employee experiences requires automated workflow capabilities that are scalable...
Intelligent Process Automation (IPA) vs Robotic Process Automation (RPA)
...Because more resources are devoted to offering excellent customer service, there is better value for the customers. Customers also benefit from user-friendly IPA technology. For example, new customer onboarding is...
4 Mortgage Lending Automation Use Cases
...improving the customer experience. In addition to inefficiencies in their processes, mortgage lenders are also facing challenges like increased competition and compliance costs. Increased competition has increased the rate of...
How Low-Code Solutions Can Help Overcome The Skills Gap
...customer channels and customer experience. A key component will be AI. And, without digital development, companies will get left behind. So then, it’s time to focus on the tools that...
How To Optimize Work Processes
...straightforward. A new customer fills out a myriad of forms; a business employee reviews the forms and makes the approval. However, it gets complicated when the forms are not sent...
10 Examples of Business Rules and Logic
...and regulatory actions. Organizations that prioritize flexibility to adapt to changing market conditions. Common business rules examples Customer discount rules Business rules are commonly used to offer customers discounts. For...
Using BPM Software for Case Management
...BPM software can help to tear down the silos to ensure effective collaboration and case management processes. Another case management trend is to focus on the customer experience. Every organization...
7 Business Process Automation Use Cases
...it done Answer quick customer questions: Customer service reps free up their support queue by handing softball questions like password resets and order tracking over to chatbots. Process invoices: Globally,...
The difference between business process reengineering and continuous improvement
In every organization, there comes a time for change. We need to adjust to shifting customer preferences, adopt new technologies, and adapt to mercurial market forces. To affect and manage...
The Future of Hyperautomation
...and retail. Hyperautomation will enable these industries to automate routine and high-level tasks, allowing them to focus on providing better customer experiences and more personalized care. One of the most...
A Beginner’s Guide to Intelligent Document Processing
...employees hungry for more meaningful responsibilities—a pro tip for cultivating a more engaged workforce. 3. Enhanced customer satisfaction: IDP reduces turnaround times in customer-facing business processes where customer documents need...
How Process Automation Can Benefit IoT
...your competition out of the water with unforgettable customer experiences Don’t let your IoT data languish in some long-lost archive. Put it to work into processes that drive a lasting...