Weekly Roundup: Top Tech Articles from Week of 11/4

Another week down! This week, we explored digital transformation in the higher education space and using artificial intelligence to improve workflows and customer experience. Read on to learn more in this latest Weekly Roundup!

1. Telefónica Success Story

Telefónica CAM is the Central American division of one of the world’s largest telecommunications companies. The enterprise boasts over 350 million clients, with a presence in 24 countries. The company automated 100+ processes using ProcessMaker! Get more information here.

2. The Grade Change Request Process A Horror Story

In a high functioning organization, team members should know how long a process like this takes in the best, worst, and median cases,” says Brian Reale, CEO of ProcessMaker. “The age of reporting is dead. If it’s on a report, it has already happened and it is too late.”

Our CEO weighs in on what should be a simple process at many universities. Read the full article to learn more about the power of workflow automation.

3. 5 Tips for Successful Cloud Implementation in Higher Ed

Has your school moved to the cloud yet? If not, you are missing out. Moving your higher ed institution to the cloud helps your school move the focus away from IT infrastructure and managing servers to focus on the student experience. Check out our latest higher education read more about successful cloud migration!

4. Does Augmented Intelligence Enhance Customer Experience?

Rather than AI eliminating the human element in customer experience strategy, AI can also enhance it. Read on to discover how human-machine collaboration will be a key differentiator in determining future business success.

5. How Do Chatbots Improve Your Existing Workflows?

There are so many business processes to manage and so many tasks to manage in a given day. Chatbots save time and money while improving existing workflows, customer experience, employee productivity, and more. Check out this guest post for more on this subject!

Thanks for reading!

We sincerely hope you enjoy this content we have carefully curated just for you. Have any questions or comments regarding any posts, or have an idea for a piece of content? Feel free to reach out to [email protected] with your questions, comments, and inquiries. Until next week, happy reading!


About ProcessMaker

ProcessMaker is a low-code business process management and workflow software.  ProcessMaker makes it easy for business analysts to collaborate with IT to automate complex business processes connecting people and existing company systems. Headquartered in Durham, North Carolina in the United States, ProcessMaker has a partner network spread across 35 countries on five continents. Hundreds of commercial customers, including many Fortune 100 companies, rely on ProcessMaker to digitally transform their core business processes enabling faster decision making, improved compliance, and better performance.


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