Access Bank wanted to improve the way it communicated in international markets.
The bank’s previous workflow software vendor did not allow the executive suite
to interact with the workflow process as fully as they required. This created cross-
collaboration inefficiency, resulting in slower response times for customers.
Access Bank had its sights on expanding its reach in the international and African
markets. If the bank was going to streamline its various processes by going digital, it
needed to adopt technology that could accommodate multiple departmental needs.
Account opening was not yet omnipresent in its digital experience, meaning that the
previous BPM solution was unable to service a myriad of channels at the same time.
Furthermore, a lack of intelligent workflow software made it difficult to keep up with
new compliance changes. Many of these regulation changes include FACTA, global
KYC, AML, IFRS9, Basel III, and others as a result of the global financial crisis.
Access Bank required a robust solution that was going to be able to streamline all of its
branches and processes on one platform. ProcessMaker’s ability to connect multiple
departments within the bank, from back office to the front office, was needed to reach
the bank’s customer experience goals and long-term revenue strategy. The bank
decided to use the ProcessMaker platform in August of 2017, kicking off the project in
November of the same year.
ProcessMaker’s banking workflow automation platform allowed Access Bank to
automate its various processes categories with minimal coding. Business users, the
C-suite, and the IT department alike are able to collaborate and produce work more
effectively under the same platform. As a result, the entire bank’s operational, legal,
customer service, and compliance processes were optimized.
The platform continued to scale even as Access Bank’s reach expanded overtime.
Following Access Bank’s goals of international expansion, the bank decided to merge
with Diamond Bank. This created a bank with 29 million customers, which is more
than any other bank in Africa, according to Reuters in a recent article.
The Value Created
200+ processes in the following categories:
• Audit and Compliance
• Credit and Credit Risk
• Operations Risk Management
• Account Opening