This article aims to help educate those in the market for workflow and business process management software (BPMs), particularly those who plan on deploying in the cloud. You may be surprised to learn that while many BPM providers have a cloud offering, only a handful of BPM platforms were actually re-architected for the cloud. The three platforms that lead the pack when it comes to the cloud are Appian, Pegasystems, and ProcessMaker. All three are Amazon Web Services Technology Partners and understand cloud better than any other BPM player in the market.
If you’re not already convinced of the necessity of cloud when deploying workflow & BPM software, let’s quickly go over the biggest benefits. Let’s start with speed, that is the speed in development and design of workflows as well as speed in their execution, and reliability. The cloud provides the most reliable and available environment for your BPM platform and workflows to live with 99.9999% uptime, redundant servers through the use of load balancing, auto-scaling capacity based on predetermined thresholds, and last but not least, pay as you go pricing so you only pay for the compute resources you consume. Further, by choosing a BPM solution with a tight cloud partnership and cloud architects on board, you essentially inherit their experience and expertise when approaching future cloud projects.
Now let’s take a look at the top 3 AWS bpm solutions in detail.
Appian – Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.
When Appian says “high-impact business applications” they are referring to workflows and business processes. Many people confuse these kinds of descriptions and believe the platform is for developers to build mobile apps or something similar. That is not the case, this is simply how many BPM players describe themselves.
Appian has a true cloud-based offering and free trial available on the AWS Marketplace so users can deploy Appian in a cloud environment and test it before making any decisions. This gives Appian a major competitive edge. Appian is also doing a great job leveraging their AWS partnership as they can also deploy their cloud solution on the AWS GovCloud, positioning them to become the choice cloud BPM for government institutions. On the flip side of things, Appian’s cloud offering will require more technical knowledge than usual, particularly if you deploy Appian on the AWS Marketplace. Appian also holds two AWS competencies for healthcare and life sciences, further positioning themself as a BPM for the public sector.
Pegasystems – Pegasystems Inc. is the leader in customer engagement and digital process automation software. Pega’s adaptive, cloud-architected software empowers people to make decisions and get work done. Pega has delivered software powered by advanced artificial intelligence and robotic automation to help the world’s leading brands achieve breakthrough results.
Pega has competency in healthcare and is a member of the public sector, non-profit, government, and education programs offered by Amazon Web Services. Unlike Appian, however, Pega cannot be deployed on the AWS GovCloud. Pega also offers professional services through AWS for custom application development and system integration initiatives. Pega was a founding member of the healthcare competency program with AWS and is also a member of the software as a service (SaaS) partner program. Pega’s enterprise clients are in the Global 200 and they choose AWS because their clients require a level of capability, innovation, and compliance strength AWS brings and Pega can, therefore, deliver to customers.
ProcessMaker – ProcessMaker is a low-code intelligent business process management software (iBPMs) platform that helps break down operational silos and drastically improve efficiency. Its intuitive workflow automation solution empowers cross-departmental collaboration between IT and citizen developers.
ProcessMaker is an Amazon Web Services Advanced Technology Partner, namely by completely rearchitecting its platform to leverage cloud technologies to power its core product. Of all BPm products in the market, they are among the top three in terms of cloud innovation due to the nature of their core open source offering and supporting cloud technologies that drive the highest levels of performance, availability, and security. ProcessMaker leverages GitHub, Docker, and CircleCI along with AWS and its growing in house AWS talent in DevOps makes their cloud offering worth checking out. ProcessMaker has stated its intention to develop and support offerings on other clouds, namely Microsoft Azure and Google Cloud, in the years to come.
With the BPM industry having a traditionally on-premises deployment practice, only a few companies were early to cloud adoption and are now reaping the rewards and driving better outcomes for customers. Most BPM providers now offer some form of cloud deployment or will shortly, but fully adopting and mastering cloud after such a digital transformation takes time and talent. It’s important to know that your BPM provider has the technical team to support the cloud their platform is built on. Make sure they understand the cloud and aren’t just following trends and of course, if you’re already on the cloud, go with the platform that’s built for your cloud. For most enterprises that have some form of hybrid deployment, all three products above and many other BPM providers can still support your needs with hybrid solutions for cloud and on-premises deployments.