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Inversiones en automatización para 2023
...trends Forecast demand Assess customer sentiments Detect fraud Unravel insights from traditionally hard-to-wrangle data sets Artificial intelligence has reigned on Gartner’s must-have technology list for years. What’s changed now? AI...
Las ventajas de combinar inteligencia humana y automatización en el lugar de trabajo
...opportunity instead of a threat. Enable workers to become more involved with the customer journey The Ritz-Carlton famously grants each worker a budget they can use unilaterally to improve a...
Encuesta sobre la satisfacción con el software
...insights for product improvement. It enhances the efficiency of survey administration, enables effective analysis of customer feedback, and ultimately helps in making informed decisions to enhance customer satisfaction and loyalty....
Solicitud de tarjeta de débito
Our "Debit Card Application" process streamlines card issuance, reduces paperwork, enhances customer satisfaction, and ensures compliance, resulting in faster approvals and improved customer experience....
Solicitud de préstamo
Our "Auto Loan Request" process optimizes loan processing, reduces paperwork, and enhances customer experience, resulting in faster approvals, improved customer satisfaction, and efficient compliance management....
La convergencia de la IA y la automatización de procesos
...es el software de IA, que convierte los datos más recabados en decisiones útiles y procesables. Mejorar la experiencia del cliente La automatización de procesos impulsada por la IA puede adaptar una experiencia del cliente más personalizada. Y lo hará...
Net Promoter Score
Enhance customer relationships, drive referrals, and refine offerings by measuring and acting on NPS data, resulting in improved customer satisfaction and loyalty....
¿Qué son las plantillas de procesos? Características de Spring Release
...curva de aprendizaje, garantizando que las nuevas contrataciones sigan los procedimientos establecidos desde el principio. 10. Satisfacción del cliente por las nubes: McKinsey menciona la "coherencia" como el ingrediente secreto de la felicidad del cliente. Cuando los clientes...
Captura de datos para mejorar los procesos empresariales
...data like customer emails are housed across multiple-point solutions: think of a company with a CRM that stores a separate copy of its contact list in a marketing campaign platform....
Cómo aprovechar la automatización inteligente en su organización
...and weeks’ worth of swivel-chair tasks. Now, AI crunches through data at warp speeds to: Identify new business opportunities Find redundant workflow tasks Mine customer conversations for business insights Pinpoint...
¿Qué es la inteligencia de contenidos?
...del departamento de marketing presenta un convincente informe sobre el comportamiento de los clientes. El informe contiene páginas de revelaciones sobre los competidores del mercado, las preferencias de los clientes y los hábitos de uso de los productos. Pero si es imposible...
¿Qué es la verificación de identidad? Automatización inteligente en banca
...peligro de dar la bienvenida al redil a los defraudadores. Por otro lado, los controles de conocimiento del cliente (KYC) demasiado rigurosos expulsan a los usuarios legítimos y los envían a los brazos de...
¿Qué es el análisis de causa raíz en los procesos empresariales?
...causes can lead to a better customer experience. Efficient processes result in timely delivery of products and services, fewer errors, and improved quality, all of which contribute to higher customer...
¿Qué es un centro de servicios compartidos?
...resources, IT, procurement, and customer service. Each of these functions, when centralized, provides streamlined processes and reduces redundancies. According to the report from SSON, the most frequently offered shared service...
Seleccionar procesos empresariales para su automatización: una lista de comprobación exhaustiva
...lead to lower operational costs over time while enhancing productivity. Customer impact Finally, automation efforts must positively impact customer satisfaction. After all, improving the customer experience is the ultimate objective....
Habilidades BPM en 2025: Ideas y predicciones de Brian Reale de ProcessMaker
...Automation technologies are altering processes dynamically and on-the-fly. In the age of massive data, having the right information is key to the game. The customer experience is also evolving, with...
What Is Data Quality Automation and Why It Matters
In today’s data-driven economy, organizations rely on data to power every aspect of their operations—from customer engagement to strategic decision-making. But as data volume and complexity grow, so do the...
5 industrias que necesitan desesperadamente una gestión de procesos comerciales
...more, today’s insurance customer demands communication throughout the claims process – something that can be a competitive advantage. 2. Finance Finance is another heavily regulated industry, and many financial institutions...
Una encuesta canadiense dice que el 55% de las organizaciones aún dependen del papel para la mayoría de sus procesos comerciales
...“The survey showed that Canadian companies are generally ahead of their global counterparts in digitizing processes in the areas of invoicing, contracts, customer engagement, HR onboarding, new product development, and...
Gestión de Procesos de Negocio frente a Gestión de Proyectos
...could become a business process. For example, a project that successfully designs and implements a new customer service model will lead to new customer service processes that are repeated by...
Empezando con la reingeniería de procesos de negocios
...of the business and the needs of the customer into consideration? The completion of a mission statement offers an opportunity to define high-level business goals that match both business and...
Tendencias de los mercados emergentes: Automatización inteligente
...providing quality customer service. Maturity Model How mature is your workflow use? Let’s explore the types of solutions currently in use to find out. Workflow automation solutions often consist of...
Por qué la alfabetización de datos hará o romperá el futuro de su compañía (y cómo mejorarlo)
...confined to only IT or intelligence departments. Since departments and teams are becoming more interdependent on one another to generate more customer satisfaction (and thus, profit), companies need to include...