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Understanding BPMN Diagrams and Symbols
...tasks. Error: An issue has occurred, interrupting the workflow. Timer: Timer symbols can mark the kickoff of a timer (a customer can cancel a free trial within a 30-day window...
The Five Principles of Digital Transformation for Banks and Credit Unions
...In this white paper, we explore what banks and credit unions need to explore to find new, self-service digital tools, and understand what customers expect from a digital-first customer experience....
Back-Office Automation Examples
...offices, some organizations also have a middle office. Consider a bank, for instance. The front office of a bank consists of teams like sales, customer support, and marketing. The middle...
Advancing Traditional BPM into Artificial Intelligence
...gain control of internal processes, and scale with changing customer preferences. Just as BPM empowers an organization to better adapt to change, BPM itself is undergoing its own metamorphosis as...
The Citizen Developer and Automation Movement
...developer movement benefit your organization? Citizen developers enable an “all hands on deck” mentality that can meet the challenges of scaling your business. The demand for top-notch customer experiences is...
5 Benefits of a Business Rules Management System (BRMS)
...thought It seems straightforward enough that improving process efficiency will enhance profitability, turnaround time, customer engagement, while decreasing operational costs. However, there are other benefits to consider. To illustrate, if...
Process Mining vs Business Intelligence
...desired goal.” BI has many potential applications, including but not limited to: Analyzing customer behaviors and spotting trends Budgeting and financial planning Risk analysis Customer relationship management Improving logistics and...
Using Intelligent Automation in the Procurement Process
...cause delay, bottlenecks, long turnaround times, and an overall bad experience for the customer, procurement team, vendors, and stakeholders. Further, legacy systems can add to the myriad of issues by...
Using IoT and Machine Learning with BPMN 2.0 to Create Workflows
...business process is a collection of activities, tasks, resources, and stakeholders who collaborate, intending to manifest an outcome that produces value for the business and the customer. Areas such as...
ProcessCon 2021
Join us for a day of online sessions showcasing the latest in process automation technologies, customer success stories and use cases, partner, integration, and product roadmap sessions and a message...
The Inevitable Growth of Voice-Based Banking
...both the front and backend can reduce customer service costs and free branch staff to pursue other initiatives. As big-name banks continue to gain valuable insights into what their customers...
How Low-Code + Automation Can Accelerate Your Organization
According to McKinsey, the pandemic has contributed to three fundamental business changes – new customer behavior and needs, unpredictable demand, and a large spike in remote work. These changes have...
Why Approximately 20% of iBPMS are Open-Source
Digital transformation is about more than a transition for the sake of change; it is about resolving dynamic business needs, improving operational efficiencies, and optimizing the customer experience by working...
What Is Intelligent Process Automation (IPA)?
...throughout the organization. Quote-to-Cash Traditional sales processes are filled with data entry errors and multiple customer complaints about turnaround time, channels, customer service, and more. You can simplify the sales...
How BPM Software Adds Value to Process-Driven Enterprises
...Automation also helps organizations to provide better customer experiences through personalization and superior customer service. Organizations can examine existing processes to identify efficiencies and remove bottlenecks. With BPM software it...
3 Big Tech Trends in Treasury Management
...their armada of drivers. Businesses can also co-opt a bank’s iron-clad Know-Your-Customer check system to affordably verify customer identities. Investing in the technology needed to offer these new collaborative opportunities...
Strategic Components for the Mass Validation of Electronic Invoices in LATAM
...delivery applications, consumer commerce (B2C) portals, and in many cases enhancing customer experience as part of their business value proposition. What is Electronic Invoicing? Electronic invoicing is the set of...
The DigitalOps Toolbox for Digital Transformation
...in the completion of repetitive and time-consuming tasks, allowing human workers to focus on performing higher value tasks. Automating tasks with RPA reduces costs, lowers operational risk, and improves customer...
5 Critical Steps for Business Process Analysis (BPA)
...Beyond these initial notes, monitoring is not meant to just “maintain,” but to “iterate” continuously. Business and customer needs change with time, so BPA helps businesses change with intention. This...
Report: How Intelligent Automation is Reshaping Business in India
...40% plan to scale up RPA within the coming year alone. Democratization of technology In most sectors, the quality of an online customer experience marks the success of a modern...
How to Improve Process Efficiency
...at peak efficiency throughput is increased. Improved customer experiences. Inefficient processes lead to fragmented and frustrating customer journeys. Providing seamless transitions between channels and freeing up employees to spend more...
Designing a Sales Process Map
...to provide a superior customer experience. The best way to achieve these objectives is by using a standardized notion system to create your process map. BPMN 2.0 is the most...
Guide to Understanding Visitor Management Systems
...guests, they can leave with a negative impression of your customer service. Walt Disney understood that every detail of Disney’s entryway influenced the overall customer experience. He adopted this essential...
Credit Risk Workflow Automation
...had to evolve to align with contemporary customer expectations. Today, lenders who still employ a six-week evaluation process will frighten away borrowers. In the finance sector, automation benefits both customers...