Digital banking used to be a supplement to traditional branch-based transactions. Banks and credit unions once considered apps and digital access a luxury, mostly relying on customers to make a trip to the teller to take care of their banking activity.
Now, banks are experiencing the exact opposite—more than half of customers conduct most of their banking on the internet due to the pandemic. As more and more transactions continue to migrate online, digital banking tools are no longer a nice-to-have companion to in-branch activity, but are a vital standalone essential.
While your website might make it easy to transfer money or view a bank balance, do you have the digital tools in place to attract new customers? In this white paper, we explore what banks and credit unions need to explore to find new, self-service digital tools, and understand what customers expect from a digital-first customer experience.