Going Digital in Bank Customer Onboarding

Elevating customer experience while meeting regulatory obligations

Going Digital in Bank Customer Onboarding

“Enhancing the client experience” ranks as a top strategic priority for 83% of banking professionals.  But in banking, there’s more to consider beyond sheer customer satisfaction.  This highly regulated sector is required bylaw to collect strict documentation from incoming applicants. Processes like Anti-Money Laundering, Know-Your-Customer checks, and Counter Terrorism Financing protocols are unavoidable steps that banks must weave into their digital experiences.

This presents a strategic tightrope for financial institutions looking to offer a near-instant, always frictionless experience.. From the client perspective, a one-click account opening process would be a dream: almost 40% of consumer applicants abandon a journey that takes longer than ten minutes.  Corporate clientele mirrors the sentiment, with 13%reporting a experience so poor that they changed their banking partner because of the hassle.

Download Whitepaper

    Consent to the Privacy Policy By checking this box you consent to ProcessMaker's Privacy Statement.
    Privacy Update
    We use cookies to make interactions with our website and services easy and meaningful. Cookies help us better understand how our website is used and tailor advertising accordingly.

    Accept