“It is very easy during a build to not see the forest past the trees. Once we realized that
perfection on the first pass is impossible — and that striving to have all processes nailed
prior to launching is paralyzing — we were a lot better in the long run.”
Paul LaVarderaSenior Vice President of Maury, Donnelly and Parr Inc.
Despite being the insurance industry standard, MDP’s capabilities lacked in technological
delivery. A combination of manual, paper-based workflows, collaboration inefficiencies,
and immature software infrastructure created urgent internal issues that needed to be
addressed immediately. In order for MDP to continue to provide the best possible value
for clients, processes needed to go digital.
Prior to ProcessMaker, MDP used manual processes in coordinating data between
conducting analytics, presentations, and preparing briefs. This involved copying and
pasting or manually re-entering data between the agency management system,
Microsoft Excel, PDFs, and other tools. Human error was a common negative effect,
resulting in lost time and focus among staff.
Regarding its work culture, there were barriers to change. MDP was deeply rooted
in conducting business with an outdated management suite. Software attitudes,
collaboration willingness, and communication lines all needed to be reassessed with
the ProcessMaker platform’s integration.
MDP offers highly customized insurance solutions to its clients, requiring a great
amount of flexibility and complexity in its software. Its software architecture lacked the
complexity to centralize workflows to stay competitive in the market.
MDP chose ProcessMaker to organize its internal workflows due to the platform’s
comprehensive power. MDP needed a workflow solution that would digitize its daily
operations, while being easy-to-deploy for its non-technical personnel. ProcessMaker’s
intuitive interface, easy-to-build workflow processes, and customization ability allowed
MDP’s staff to learn the software quickly.
ProcessMaker was tasked with increasing the speed and efficiency of proposal generation,
along with enhancing the broker onboarding experience. Quickening the proposal
creation process allowed proposals to be approved faster, decreasing the time spent
in limbo between stakeholders. Digitizing this process made the process replicable and
deployable in a way that was scalable, allowing MDP to create and approve in higher
volumes than previously deemed possible.
The Value Created
The ProcessMaker platform empowered MDP to reduce human errors by 75% in proposal
generation. Reducing these human errors assists MDP in quality assurance, protecting the profit margins of its core business, automating processes for easier replication and deployment, and providing an easy-to-use solution to design workflows within its company.
The workflow platform also enabled MDP to minimize the time required to produce and invoice a proposal. The time required to produce proposals was reduced from 45 minutes to 7-12 minutes. This meant not only greater efficiency for the firm, but also had the human impacts of a more focused, satisfied customer experience that could deliver
greater value in less time.
In terms of staff relations, collaboration and a positive attitude toward more communication has drastically increased over time. The flow of information between people and systems is more effective due to automation. As a result, more time is freed up for MDP to focus on completing productive work, rather than busywork, as a result of lack of technology.
As a result of implementing ProcessMaker’s BPM platform, MDP was able to improve its organizational health, customer experience, employee experience, and its growth strategy. Not only were staff able to work together more collaboratively and productively, but the customer was offered more complex, customized, and holistic solutions on the
business level. With everything working in unison to benefit the customer, the end effect was a strong business model that helped MDP gain a competitive edge in the market.