Delivering Premium, Reliable,
and Proactive Support
Platinum Support delivers premium, reliable assistance designed for enterprise clients who rely on ProcessMaker as a mission-critical platform. We ensure your operations run smoothly 24/7 through faster resolution times, preventative monitoring, and dedicated expertise that understands your specific organizational needs.
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Why Choose Platinum Support?
Faster, Proactive Support
Get priority access to expert support with rapid response times so your business stays up and running without disruption.
Prevent Issues Before They Happen
Our real-time monitoring detects and resolves problems before they impact your operations, keeping your systems optimized and secure.
Incident Reports
Stay informed with clear, detailed post-incident reports to help you understand what happened and how it was resolved.
24/7 Peace of Mind
Get help anytime, day or night, ensuring your business never slows down due to technical issues.
Your processes are too important to leave to standard support timelines. Platinum Support customers have reduced downtime and faster issue resolution, which allows your team to have peace of mind and focus on what matters the most.
How Does Platinum Support Compare?
With Platinum Support, you get faster resolutions, expert guidance, and proactive problem-solving—so you can focus on growing your business instead of dealing with technical roadblocks.
What You Get | Standard Support | Platinum Support |
---|---|---|
Faster Response Times | Priority 1: 2 hours Priority 2: 4 hours Priority 3: 24 hours Priority 4: 48 hours |
Priority 1: 1 hour Priority 2: 2 hours Priority 3: 4 hours Priority 4: 24 hours |
Priority Handling | Standard queue | Fast-tracked tickets & escalations |
Expert Access | Level 1, escalation required | Direct access to Level 2 engineers |
Proactive Monitoring | Not included | Real-time issue detection & prevention |
Support Availability | Business hours, M-F | 24/7 support for mission-critical needs |
Incident Reports | Upon request | Detailed post-incident reports included |
Frequently Asked Questions
How is Platinum Support different from Standard Support?
What does Platinum Support cost?
Is proactive monitoring included with Platinum Support?
How are incident priorities determined?

Empower Your Team, Transform Your Business
Ensure both are successful with ProcessMaker.