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What is Process Intelligence?
...actionable insights for informed decision-making. It focuses on providing a comprehensive understanding of an organization’s performance, market trends, and customer behavior. Differences between process intelligence and business intelligence Primary Focus:...
Task Mining 101
...help quantify the cost-benefit of adapting intelligent automation software. Screenshot from ProcessMaker – a process intelligence software: process variants 3. Streamlining Customer service Task mining aids customer service functions in...
How to effectively use process metrics in business process analysis
...well a product or service meets or exceeds customer expectations. Higher customer satisfaction scores often indicate a more effective process. Error rate: This measures the number of errors or defects...
Emerging Market Trends: Digital Trust
...and customer experiences will become paramount in the customer experience that breeds trust and satisfaction. Humans will be integral in creating those digital customer engagement strategies behind the scenes. Particularly...
How to Use Big Data to Improve Social Media Marketing
...enhance customer experience strategy through better social media marketing. By taking proper privacy protocol into consideration, businesses can leverage the power of social media mining to achieve greater customer satisfaction....
BPM in the Banking Sector
Given the current business environment, many banks need to rethink and reshape how they conduct business. First, banks need to pay close attention to customer experience management. Customer expectations are...
GDPR Statement
...ProcessMaker processes customer personal data to provide the products and services as set forth in our customer agreements and for other limited purposes explained in our Privacy Policy. WHAT PERSONAL...
Account Opening
...this solution to drive need based on-boarding processes and reduce the time taken to meet customer demands. Leveraging our banking automation workflow platform, they can ensure streamlined account set-up, correspondence...
Weekly Roundup: Top Tech Content for Week of 12/16
...Amazon Web Services case study with cloud customer Adecco Colombia. We hope you enjoy reading this new content! Happy Holidays! 1. Success Story of the Week: Cloud Customer Adecco Colombia...
Streamlining New Account Opening with a BPMs
...from fulfillment to customer service. The customer has to enter the initial information such as their name, address, birth date, contact info, and supporting documents) Everything is then sent to...
Robotic Process Automation vs. Digital Process Automation
...already digitized and ready to be optimized. Key principles of DPA include: Maintaining transparency Triggering notifications Automating customer tasks DPA can be used in common tasks like customer onboarding, purchase...
5 Organizations Doing a Great Job at Workflow in 2020
...experience. They incorporated features like the use of AI into their online search functions and augmented reality. Artificial intelligence improved customer communication. For instance, the “On My Way” feature allows...
Treasury Management Services
...organizations to significantly reduce the payment processing cycle and deliver superior customer services. Easily access customer data and transaction history in real time. Establish swift verification processes, monitoring checks, and...
What Is Digital Process Automation (DPA)?
...employee and/or customer onboarding and purchase orders, for a better understanding of how DPA works within a given process. Employee and/or customer onboarding Hiring employees or starting a relationship with...
Automating Collection Management In Financial Institutions
...once the customer logs into his or her online account. They could also remind the customer by email that payment is due. The next time he or she logs on...
What Is Business Process Automation (BPA)?
...to create customer accounts for payment processing. Finally, the sales team shuttles the information to the customer service team. The support team had to spend a lot of time and...
Process Orchestration vs Automation
The pressure is on: customers are now in the driver’s seat, steering businesses into a new era, one that revolves around frictionless, user-friendly customer experiences. As businesses race to keep...
Does Your Organization Need a Complete iBPMS?
...each customer will interact with your business on up to 15 different devices. A banking customer constantly switches gadgets: sending money through their smartwatch, checking balances via a phone app,...
4 Process Mapping Examples
...made. If denied, the requestor is provided with a reason. Customer Onboarding Providing a good onboarding experience is vital to customer retention. Onboarding processes have grown in complexity due to...
10 Benefits and Examples of a Workflow Process
...relationships with management. Superior customer service Through automation, organizations can eliminate manual tasks freeing up employees to spend more time assisting customers. Moreover, organizations can streamline customer communication workflows to...
5 Popular Brands Really Using Banking as a Service Infrastructure
...their customer base, flatten speed bumps slowing the customer journey, or offer niche features mass-marketed banks cannot support. How are the most innovative brands leveraging BaaS to serve as the...
Guide to Onboarding Automation
...customer onboarding process can introduce unique complexities. Both the employee onboarding process and customer onboarding process present unique challenges. Onboarding automation can save your organization a lot of time and...
5 Business Process Improvement Examples
...workflows. Now, when a customer calls in for help, a support analyst fills out a handy form. This guarantees that they gather the right information from a customer that a...