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ProcessMaker Continues to Expand its Partner Network with New Ytel Partnership
...process management (BPM) platform to provide customers with the ability to build SMS notifications into workflows, in order to improve internal and customer communication. As part of the agreement, the...
ProcessMaker Continues to Expand Its Partner Network With New Partner CloudExchange
...solutions to accelerate growth and drive productivity within banking, telecommunications, and insurance. By integrating these offerings, the collaboration aims to help enterprises increase operational efficiency and improve customer experience. For...
5 Questions to Ask Before Moving Your Higher Education BPM to the Cloud
...and ultimately the user experience their organizations deliver. Enterprises seeking to become more user-centric have turned to certain technologies in order to meet increasingly evolving new customer demands. Among the...
Weekly Roundup: “Best of Tech” Articles for the Month of September
...that “84% of executives relying on social media to make B2B buying decisions.” Customers prefer social media, and being customer-centric is critical to business success today. In order to be...
ProcessMaker Named BPM Leader in G2 Crowd for 7th Consecutive Quarter
...is comprised of enterprise products which rank highly in both market presence and user satisfaction. “We have been a customer-centric company since day one. Customer feedback from the growing ProcessMaker...
How Personalization and Customization Differ in UX
In the technology industry, you may have heard about user experience (UX). UX is hailed as the heart of digital transformation by heavily influencing an organization’s success in meeting customer...
How Artificial Intelligence Will Disrupt Speech Recognition
...have enabled technology like voice command to advance at unprecedented speeds, shifting the way companies strategize their customer service tactics. Major advances in machine learning enable conversational systems to better...
BPM in the Telecom Sector
Telecom industry operators face significant challenges in terms of escalating customer expectations and threats from Over the Top (OTT) competitors. Business, as usual, is simply no longer an option for...
The 5 Key Benefits of ProcessMaker’s Cloud Workflow Solution
...customer experience. The cloud is quickly becoming the go-to choice of deployment for many enterprises in the software space. Workflows, or the processes themselves, have traditionally been created and deployed...
Weekly Roundup: Top Tech Articles from Week of 12/2
It’s Weekly Roundup time! This past week, we covered workflow management, fair lending, open education, and building quality customer experience with AI. Lastly, be sure to read up on our...
Achieving Digital Transformation with ERPS and iBPMS
Digital transformation is the rethinking of the customer experience, business models, and operations. Enterprise Resource Planning, or ERP, was coined by Gartner in the 1990s. The architecture of the software...
How Lenders Can Prepare for the CARES Act
...security and authentication measures that help financial organizations obtain regulatory compliances while providing a smooth customer experience. This type of workflow is perfect for streamlining loan application requests for the...
How Business Activity Monitoring Can Transform How Your Bank Does Business
...lead to costly legal and regulatory issues, bad media attention, or a breakdown in customer relationships. While most businesses are armed with a deluge of data, few have the ability...
COVID-19 and the Automation Expansion
...And, the digital channels are now the primary channels for sales and productivity. The pandemic has changed customer behavior in a way that is likely to persist. Even as local...
Where Do You Start Your Digital Transformation?
...and small, look to automate their processes. Some of the more common reasons include: Reducing costs (i.e., reducing paperwork) Increasing organization Streamlining communications Improving customer communication and service Reducing human...
The Next Wave of CI/CD – Visual CI/CD Process Design and Automation
...of tenant updates, ISO and regulatory compliance, or because of stipulations in customer contracts Automated Alerts and Roll-back rules – Stakeholders and customers may require timely alerts because of security...
What Is Hyperautomation?
...enables users to design processes within seconds without needing any technical experience. Natural language processing (NLP) designs and simplifies these complex processes, improving customer experience, user experience, and customer journeys....
How to Perform a Business Process Analysis
...processes is another sign that a business process analysis is imperative for your company’s growth and productivity. These bottlenecks include issues like frequent delays, customer complaints, stakeholder confusion, and/or reduced...
ProcessMaker Unveiling Free Process Design & Automation Training Offering
...all levels—all for free. Leverage this new knowledge and training to help your organization better design, optimize, and streamline processes to attain the highest levels of operational and customer excellence....
What Is A Business Rules Management System (BRMS)?
...service and superior customer experiences. BRMS can guide customer service agents through best practices and organizations can provide increased self-service functionality. Enhanced security features. Protects business rules from alteration, loss,...
API-Driven Architecture in Business Process Management (BPM)
...various business functions such as customer service, CRM, or even human resources (HR). Process APIs can support a wide range of products and services. Ownership of Process APIs resides with...
Most Commonly Automated Financial Processes
...Investment Applications Investment applications and new customer onboarding have always been tedious and drawn-out processes. Strict regulations like KYC and anti-money laundering (AML) laws as well as requirements to establish...
The Separation of Decision Modeling from BPMN
...“Accept incoming order?” then the outcome should only include two potential values, “Yes,” or “No.” Besides, there should be legal factors considered: Whether the customer is of legal drinking age...