Incident report

Elevate your incident handling with our "Incident Report" process, ensuring prompt and effective resolution of customer-reported incidents.


In the “Incident Report” process, customer requests are acknowledged, reviewed, and addressed within a 3-day timeline. The requester initiates the incident, while the reviewer assesses it. Follow-ups are sent as needed, and responses provided, leading to request completion and process closure.


  •  Email notifications
  •  Web entries
  •  Timer events


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