The previous blog post evaluated the virtues of orchestrating human interaction, apps, legacy solutions and intelligence in workflows. This post looks at how powerful but simple Business Process Management (BPM) solutions help businesses work smarter, not harder.
An Overwhelming Start
For folks who aren’t familiar with BPM technology, it can be daunting to automate a manual business process. Documenting the process while trying to streamline workflow is more challenging when facing unfamiliar BPM methodology and a new computer solution. It’s hard to know exactly where to start with so much coming at once.
Clarity Through the Customer Lens
Knowing that the start of a workflow redesign process can be difficult, it quickly became clear that ProcessMaker needed to take a note from the playbooks of emerging and nimble vendors. Business process owners are the experts in what their department or business does. Therefore, workflow tools need to work for them rather than being a source of consternation. The trend, which ProcessMaker feels is spot on, is to deliver a solution that is both easy to understand and easy to use. At the front end of a project, customers need a manageable solution “out of the box” that doesn’t overwhelm them. The purpose of BPM solutions is to help users get work done and not cause additional stress.
It’s important that customers have the ability to quickly come up to speed with their BPM tool. Business process experts need to automate their workflows and pull in apps, legacy solutions, and cutting-edge technology into streamlined digital processes with ease. It comes down to delivering a straightforward, elegantly simple user experience that rapidly automates the majority of problems. For example, cutting-edge BPM tools rationalize knobs and dials in favor of more streamlined user experience. By delivering a simpler experience, business users can focus on solving problems rather than building deep technical domain knowledge. Elegantly simple user experience still needs to have robust features so enterprises can build complex processes. ProcessMaker 4 is poised to strike that balance in getting business process experts up and running quickly while still offering the powerful process engine desired by more complex organizations.
The next installment of this blog series looks into the future generation of workers and how they interact with technology. These up-and-coming members of the workforce will have implications for BPM in the years to come. If you haven’t yet had an opportunity to listen to Taylor Dondich, ProcessMaker’s CTO, predictions for the BPM industry, we invite you to spend 12 minutes listening to his BPM.com podcast.