At ProcessMaker, we’re witnessing a fundamental shift in how organizations approach automation. The emergence of Agentic AI—AI that doesn’t just follow instructions but acts with autonomy, intent, and context—is redefining Business Process Automation (BPA) as we know it.
Agentic AI represents a significant leap from traditional automation. Instead of rigidly following predefined paths, AI agents can assess context, adapt actions, and even initiate tasks without direct human intervention. It’s not just about doing things faster or cheaper—it’s about enabling systems to think, decide, and act smarter.
This paper outlines our vision of Agentic AI, what it means for ProcessMaker, and how it’s shaping the future of our platform and our customers’ businesses.
What is Agentic AI?
Agentic AI refers to artificial intelligence that can
- Make autonomous decision1 Initiate actions without being prompted
- Pursue goals proactively
In contrast to reactive AI or traditional rule-based systems, Agentic AI operates with a degree of self-direction and learning, adapting as it interacts with real-world environments and data streams.
