Deciding between ProcessMaker and OnBase?Check out our free comparison guide

Choose the right BPM software for your organization. Read this report comparing two leading business process management platforms, ProcessMaker and OnBase Software.

Hyland OnBase Software is an enterprise platform combining document and records handling with business process management into one single application. OnBase helps organizations reduce the time it takes to perform vital business functions by using automated processes to extract, organize, and distribute important content.

ProcessMaker is a low-code intelligent business process management software (iBPMs) platform that helps break down operational silos and drastically improve efficiency. Its intuitive workflow automation platform has been empowering crossdepartmental collaboration for programmers, citizen developers, and business users alike since 2008.


4.4/5 468 reviews
4.3/5 425 reviews

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    Don't suffer unnecessary cost and complexity because you chose the wrong BPM solution. You need a BPM solution that is easier for your users to implement and maintain—that means saying "no" to OnBase. Integrate with the systems that matter most, rather than forcing you to find cumbersome workarounds. Get the guide to see how OnBase compares to ProcessMaker.

    4.3/5 23 reviews 4.4/5 202 reviews
    4.3/5 270 reviews 4.3/5 156 reviews
    4.5/5 175 reviews 4.3/5 67 reviews

    OnBase Pros & Cons



    Top-of-the-line Document Imaging.
    OnBase users celebrate the document imaging feature for its accurate information extraction. The top feature for many customers is the ability to scan and store information, eliminating the need for paper documents.
    Cumbersome platform swamped by a big learning curve.
    Several reviewers report that the OnBase platform takes significant time to learn. Product documentation is often confusing or lacking, making the onboarding process intimidating for those without an IT background. Many users find the sheer number of features inundating and challenging to implement.
    Mobile Access.
    OnBase provides access to processes and documents from anywhere in the world, allowing organizations to work fluidly from the office, remote workspaces, or even out in the field.
    Difficult to make real-time changes.
    Unfortunately, it’s challenging to make seamless, on-the-fly changes to existing forms. Without an easy way to build on existing forms, users are forced to start from scratch to make even the smallest changes.
    Easily Assign Roles.
    Even with a deep stockpile of files, users find it easy to assign roles and permissions to unlock or limit access across large organizations.
    Slow system speed.
    Many users report significant lag in document updating or saving. The platform can take a considerable amount of time to load, and work is sometimes lost in freezes.

    ProcessMaker Pros & Cons



    True Low-Code Environment but with additional Developer tools.
    Design and deploy without coding knowledge needed. However, for developers that want to create custom scripts and packages to run in their environment, ProcessMaker has a full featured web IDE for designing scripts in almost any programming language.
    More Coding Knowledge Equals Better Feature Usage.
    An IT professional does have to write the original script tasks that serve as the building blocks for many processes, which can then be reused indefinitely by business users.
    Reportedly it is one of the more affordable enterprise BPM solutions.
    Single Cloud Support.
    ProcessMaker seems to lean toward AWS at present and its new solution is not marketed for On Premise. However, ProcessMaker is offering a unique hybrid solution with the ability to store sensitive data on premise with a connection to your cloud deployment.
    Thorough Training and Professional Services, and Support.
    Numerous reviews across G2 Crowd, Capterra, and Gartner Peer Insights cite positive reception of training and support as a major factor in sticking with ProcessMaker.
    Technical Installation on Premise.
    ProcessMaker is built for the cloud. For users that want to run the open source on premise they will find installation difficult and all the cool enterprise features are missing in the open source. The open source core, however, is well documented and ideal for inclusion in other enterprise products.
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