Deciding between ProcessMaker and Pega?Download our free comprehensive comparison guide

Choosing between two quality platforms can be tough for any organization, but we have taken the time to create a comparison guide to help you weigh the pros and cons of your next investment in a business process management software (BPMs) platform with peace of mind.

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4.4/5 468 reviews
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4.2/5 350 reviews

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    About the Guide

    About the Guide

    This document will concentrate on two top BPMs platforms we reviewed: Pega and ProcessMaker. We conducted thorough reviews of both platforms that highlighted how each handled the following: process design flows and optimization, business rules, process variation, visualizations, and the ability to rapidly develop and deploy solutions. Both are used by many of the world’s largest organizations to automate core business processes to achieve the highest levels of efficiency.

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    4.3/5 23 reviews 4.2/5 82 reviews
    4.3/5 270 reviews 4.2/5 255 reviews
    4.5/5 175 reviews 4.2/5 13 reviews

    Pega Pros & Cons

    Pros

    Cons

    Robust out-of-the box templates.
    Pega ships with a vast library of pre-built processes that are a breeze to implement. However, even small customizations require an experienced programmer.
    “Steep, steep, steep” learning curve.
    Experienced and casual users alike bemoan Pega’s protracted learning curve. Because the platform requires significant Pega-exclusive expertise, it’s challenging for most contractors to navigate.
    Robotic automation supports customer service initiatives.
    A cornerstone of the Pega platform is its suite of automation tools. Pega automates repetitive tasks and provides information in a centralized location to increase an organization’s customer service productivity.
    Limited process modeling tools.
    Many users lament Pega’s laggy and time-consuming reporting process. While there are many readily available out-of-the-box templates, it takes teams a long time to build their own reports. Also, running reports significantly taxes the platform’s response time, slowing the efforts of departments like customer support that rely on a speedy system to satisfy service requests.
    Professional presentations.
    Pega skins allow users to tailor the look and feel of their application like typography, backgrounds, borders, and more, without the use of CSS files. Customers love using this tool to create an attractive UI for their apps.
    Puzzling system upgrades.
    For experienced IT developers down to the casual business user, Pega provides little instruction to guide users through new features or modifications. Without a clear training process, even the smallest change can restart the learning curve.

    ProcessMaker Pros & Cons

    Pros

    Cons

    True Low-Code Environment but with additional Developer tools.
    Design and deploy without coding knowledge needed. However, for developers that want to create custom scripts and packages to run in their environment, ProcessMaker has a full featured web IDE for designing scripts in almost any programming language.
    More Coding Knowledge Equals Better Feature Usage.
    An IT professional does have to write the original script tasks that serve as the building blocks for many processes, which can then be reused indefinitely by business users.
    Pricing.
    Reportedly it is one of the more affordable enterprise BPM solutions.
    Single Cloud Support.
    ProcessMaker seems to lean toward AWS at present and its new solution is not marketed for On Premise. However, ProcessMaker is offering a unique hybrid solution with the ability to store sensitive data on premise with a connection to your cloud deployment.
    Thorough Training and Professional Services, and Support.
    Numerous reviews across G2 Crowd, Capterra, and Gartner Peer Insights cite positive reception of training and support as a major factor in sticking with ProcessMaker.
    Technical Installation on Premise.
    ProcessMaker is built for the cloud. For users that want to run the open source on premise they will find installation difficult and all the cool enterprise features are missing in the open source. The open source core, however, is well documented and ideal for inclusion in other enterprise products.
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