About the Guide
This document will concentrate on two top BPMs platforms we reviewed: Appian and ProcessMaker. We conducted thorough reviews of both platforms that highlighted how each handled the following: process design flows and optimization, business rules, process variation, visualizations, and the ability to rapidly develop and deploy solutions. Both are used by many of the world’s largest organizations to automate core business processes to achieve the highest levels of efficiency.
|4.3/5 23 reviews||4.5/5 102 reviews|
|4.3/5 270 reviews||4.5/5 229 reviews|
|4.5/5 175 reviews||4.2/5 70 reviews|
Appian Pros & Cons
|Quickly deployment for all platforms.
Without much added work, Appian users can deploy their app across multiple platforms in just a few clicks. Appian apps are automatically compatible for web and all mobile devices, making deployment a breeze.
|Cumbersome, befuddling user interface.
Appian’s outdated UI is frustrating and unwieldy to use for many customers. Many features are unnecessarily complex to navigate, making it a challenging platform for new users to fully grasp.
|Real-time process monitoring.
Similar to ProcessMaker, Appian also offers real-time process reporting. Gone are the days where you have to wait for an outdated report outlining errors far too late to fix.
|Lacking in design features.
Appian lacks a full suite of design features for creating attractive and dazzling apps. In an era where customers expect bold, user-friendly interfaces, Appian apps have a “bland, utilitarian” feel that miss the mark when it comes to modern user preferences.
|Strong community-based forums.
Appian fosters a strong and vibrant user community that powers its online help forums. Users appreciate the quick access into a trove of answers to their most pressing development questions.
Appian charges a host of “flat fees” to its customers, including one for unlimited access to software robots, varying flat subscription fees per product tier, plus fees for additional users and licenses. Users bemoan how quickly the Appian price tag can inflate—often well above a pre-quoted estimate.
ProcessMaker Pros & Cons
|True Low-Code Environment but with additional Developer tools.
Design and deploy without coding knowledge needed. However, for developers that want to create custom scripts and packages to run in their environment, ProcessMaker has a full featured web IDE for designing scripts in almost any programming language.
|More Coding Knowledge Equals Better Feature Usage.
An IT professional does have to write the original script tasks that serve as the building blocks for many processes, which can then be reused indefinitely by business users.
Reportedly it is one of the more affordable enterprise BPM solutions.
|Single Cloud Support.
ProcessMaker seems to lean toward AWS at present and its new solution is not marketed for On Premise. However, ProcessMaker is offering a unique hybrid solution with the ability to store sensitive data on premise with a connection to your cloud deployment.
|Thorough Training and Professional Services, and Support.
Numerous reviews across G2 Crowd, Capterra, and Gartner Peer Insights cite positive reception of training and support as a major factor in sticking with ProcessMaker.
|Technical Installation on Premise.
ProcessMaker is built for the cloud. For users that want to run the open source on premise they will find installation difficult and all the cool enterprise features are missing in the open source. The open source core, however, is well documented and ideal for inclusion in other enterprise products.