Once your process has been running for a while, your managers will insist on having access to reports and dashboards, which show them how the process is performing against Key Performance Indicators and Service Level Agreements. Don't worry, ProcessMaker includes a suite of business intelligence tools, which make this type of analysis easy and extremely valuable.
The ProcessMaker KPI Dashboard provides real-time monitoring of the efficiency and productivity of processes, and the users executing those processes. Managers and supervisors can use this information to check up on the productivity of employees and measure how well departments are functioning. Process Efficiency Indicators (PEIs) are essential for gauging the effectiveness of a process and figuring out how to improve it in the future.
One of the goals of good Business Process Management is continuous process improvement, which can only be achieved through effective measuring and monitoring.