Business Process Management (BPM) can help health care organizations understand the value creating flow of work as well as the non-value creating activities. Process based change needs to begin with a shared understanding of the landscape and that in turn requires a common vocabulary when it comes to processes. By examining the organization in a process based context it may be possible to shift management attention from what matters to their department or area of medical specialization to what matters to the organization.
A high level process model can be effective in stimulating dialogue on the cross functional business processes that create value. Figure 2 below is an example of a high level process for a health care insurance provider.