ProcessMaker Support
For companies and institutions that require instant responses and full support, we offer Support License Plans. The plans come with all of the benefits of a licensed support plan, and ensure that our customers enjoy complete peace of mind in having purchased a fully supported solution.
Support Plans include unlimited support tickets per user, software licenses, support and extended bug fixing guarantees for the complete stack, and 4-hour SLA for initial response time to reported problems.
ProcessMaker Support Plans offer direct access to the developers and engineers who know ProcessMaker inside and out. We have flexible plans and pricing to meet your needs.
To purchase ProcessMaker Support or for more information, contact our sales team.
ENTERPRISE | HOSTED | COMMUNITY | |
Locally Installed |  |  | |
Hosted on PM Servers | | | |
Licensed Under AGPLv3* | | | |
Unlimited Support Cases | | | |
Support Ticket System | | | |
Development Team Access | | | |
Knowledgebase Access | | | |
4-Hour Initial Response | | | |
| PRICE*** | $US 1990 (/10 users /year) | $US 40 (/user /month) | FREE
|
Notes:
*See Hosting Terms & Conditions. For AGPLv3 license info, visit http://www.affero.org/oagpl.html
**Enterprise Support is also available on a per CPU basis for unlimited users.
***A valid support plan must cover all users. Users refers to named user accounts.