Our professional team of ProcessMaker support technicians is dedicated to helping your company find solutions to get the most out of its investment. ProcessMaker Support Plans offer direct access to the developers and engineers who know ProcessMaker inside and out. We have flexible and convenient pricing for both Enterprise and Process Architect support plans to meet your specific needs.  

	Compare ProcessMaker Support Plans
	Live	Enterprise Basic	Enterprise Premium		Process Architect		Community Edition
Installation Environment	Hosted, On-demand	On Premise	On Premise		N/A		On Premise
Certified and Tested	Yes	Yes	Yes		Yes		Yes
Functionality	Full	Full	Full		Full		Full
Initial Response Time	1 business day	2 business days	4 business hours (GMT-4)		4 business hours (GMT-4)		None
Support Case Limit	Unlimited	15 cases per year	Unlimited		Unlimited		Unlimited
Support Methods	Phone, Chat, Email, Forums, Bug Tracker	Email, Forums, Bug Tracker	Phone, Chat, Email, Forums, Bug Tracker		Phone, Chat, Email, Forums, Bug Tracker		Community Support
Engineering Access	No	No	No		Yes		No
Major Release Intervals	4x per year	2x per year	2x per year		N/A		Often
Minimum Users	5	10	10		1		N/A
Software Licensing	See Terms & Conditions for Hosted Version	AGPLv3	AGPLv3		AGPLv3		AGPLv3
Pricing	$40 per user per month (includes 1GB storage - $30 per 10GB additional)	$135 per user per year OR $9,900 per server CPU per year	$199 per user per year OR $15,000 per server CPU per year		$5,000 per architect per year		FREE
Note 1:	For more than 75 users, a server support subscription should be purchased. A server support subscription provides unlimited named user and installation support of the server software on a single physical server.
Note 2:	Commercial Resale or OEM Licenses are negotiable on a per case basis. Please contact our sales team at sales@colosa.com.
Note 3:	'Users' in ProcessMaker are named user accounts, and a valid support plan needs to consider all active users.
Note 4:	All prices are expressed in US dollars