Cloud Enterprise Subscription Pricing

 
SILVER CLOUD
GOLD CLOUD
PLATINUM CLOUD
Users Unlimited Unlimited Unlimited
Service Window Mon-Fri 9 am-5 pm Excluding Holidays* Mon-Fri 9 am-5 pm Excluding Holidays* Mon-Fri 9 am-5 pm Excluding Holidays*
Max Initial Response Times for Support requests: Critical Impact 1 day 4 hours 4 hours
Max Initial Response Times for Support requests: Non Critical Impact 2 days 1 day 1 day
Support Unlimited Unlimited Unlimited
Support Type Web Web, Phone Web, Phone, Emergency
Access to Online PM University Both Both Both
Hot Fixes Cloud Both Both
Upgrade Assistance Cloud Both Both
Emergency Hotline Cloud Cloud Both
24x7x365 Performance Monitoring Cloud Cloud Both
Vulnerability Testing and Assessment Cloud Cloud Both
Nightly Backups (7 Day Rotating) Cloud Cloud Cloud
Nightly Off-Site Backups Cloud Cloud
Server Configuration On-Site On-Site
1st Process Coaching (Bundle) Both Both
SSL Configuration Both
Independent DB with 24x7x365 DB Support* On-Site
Load Balancing and/or Hot Standby On-Site
Roadmap Influence Both
Included Technical Points of Contact 1 1 2
Workflow Bundle Basic Advanced Advanced
Enterprise Features Silver Gold Platinum
Processor Cores 4 Cores (Non Expandable) 4 Cores (Non Expandable) 4 Cores (Expandable)
RAM GB Up to 8 GB Up to 16 GB Up to 32 GB
Yearly Subscription Price (1 Server) $ 9,995 Contact Us Contact Us


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